diff --git a/crm-preference/src/main/java/com/crm/preference/service/SavedViewService.java b/crm-preference/src/main/java/com/crm/preference/service/SavedViewService.java
new file mode 100644
index 0000000..2d56289
--- /dev/null
+++ b/crm-preference/src/main/java/com/crm/preference/service/SavedViewService.java
@@ -0,0 +1,46 @@
+package com.crm.preference.service;
+
+import com.crm.preference.domain.dto.SavedView;
+
+import java.util.List;
+
+/**
+ * 自定义视图服务契约（票 14 定稿）。
+ *
+ * <p>平台级第二种偏好，与 {@link ColumnPreferenceService}（列偏好）并列。四个方法均为用户级、
+ * 按 {@code scopeKey} 分组、私有。字段池合法性、检索名称唯一性等业务校验归业务方（同「字段池」约定），
+ * 本服务只负责持久化 + 默认视图单值互斥的结构约束。</p>
+ *
+ * <p>系统<b>内置视图不入本能力</b>（内置口径硬编码在业务方），本服务只管理用户自建的视图。</p>
+ */
+public interface SavedViewService {
+
+    /**
+     * 列出某用户在某 scope 下的全部自定义视图，按 seqNo 升序（图钉默认视图以 isDefault 标记随行返回）。
+     */
+    List<SavedView> list(Long userId, String scopeKey);
+
+    /**
+     * 保存自定义视图；upsert 语义：
+     * <ul>
+     *   <li>{@code view.viewId()} 为空 → 新建：服务端生成 viewId，seqNo 追加到末尾；</li>
+     *   <li>{@code view.viewId()} 非空 → 覆盖同 (user, scope, viewId) 的记录（编辑/另存为）；</li>
+     *   <li>若 {@code view.isDefault()} 为 true → 先清掉同 (user, scope) 其他默认，保证单值互斥。</li>
+     * </ul>
+     *
+     * @return 落库后的 viewId（新建时为服务端生成值）
+     */
+    String save(Long userId, String scopeKey, SavedView view);
+
+    /**
+     * 删除某自定义视图（物理删）。删默认视图后该 scope 无默认（业务方回落内置 mine）。
+     * 视图不存在时静默返回。
+     */
+    void delete(Long userId, String scopeKey, String viewId);
+
+    /**
+     * 图钉：把某视图设为该用户在此 scope 的默认视图（单值互斥，先清其他再置该条）。
+     * 视图不存在时静默返回。
+     */
+    void setDefault(Long userId, String scopeKey, String viewId);
+}
diff --git a/crm-preference/src/main/java/com/crm/preference/service/impl/SavedViewServiceImpl.java b/crm-preference/src/main/java/com/crm/preference/service/impl/SavedViewServiceImpl.java
new file mode 100644
index 0000000..42f5e0a
--- /dev/null
+++ b/crm-preference/src/main/java/com/crm/preference/service/impl/SavedViewServiceImpl.java
@@ -0,0 +1,165 @@
+package com.crm.preference.service.impl;
+
+import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
+import com.baomidou.mybatisplus.core.conditions.update.LambdaUpdateWrapper;
+import com.crm.preference.domain.dto.SavedView;
+import com.crm.preference.domain.dto.SavedViewCondition;
+import com.crm.preference.domain.entity.UserSavedView;
+import com.crm.preference.mapper.UserSavedViewMapper;
+import com.crm.preference.service.SavedViewService;
+import com.fasterxml.jackson.core.JsonProcessingException;
+import com.fasterxml.jackson.core.type.TypeReference;
+import com.fasterxml.jackson.databind.ObjectMapper;
+import lombok.RequiredArgsConstructor;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
+
+import java.time.LocalDateTime;
+import java.util.List;
+import java.util.UUID;
+
+/**
+ * 自定义视图服务实现（票 14）。
+ *
+ * <p>{@code filter_json} 以 String 存储，用 ObjectMapper 序列化/反序列化条件列表。默认视图单值互斥
+ * 在应用层保证：save(isDefault) / setDefault 前先把同 (user, scope) 其余记录 is_default 清 0。</p>
+ */
+@Slf4j
+@Service
+@RequiredArgsConstructor
+public class SavedViewServiceImpl implements SavedViewService {
+
+    private final UserSavedViewMapper mapper;
+    private final ObjectMapper objectMapper;
+
+    @Override
+    public List<SavedView> list(Long userId, String scopeKey) {
+        List<UserSavedView> rows = mapper.selectList(
+                new LambdaQueryWrapper<UserSavedView>()
+                        .eq(UserSavedView::getUserId, userId)
+                        .eq(UserSavedView::getScopeKey, scopeKey)
+                        .orderByAsc(UserSavedView::getSeqNo));
+        return rows.stream().map(this::toDto).toList();
+    }
+
+    @Override
+    @Transactional
+    public String save(Long userId, String scopeKey, SavedView view) {
+        boolean isNew = view.viewId() == null || view.viewId().isBlank();
+        UserSavedView existing = isNew ? null : findOne(userId, scopeKey, view.viewId());
+
+        if (view.isDefault()) {
+            clearDefault(userId, scopeKey);
+        }
+
+        LocalDateTime now = LocalDateTime.now();
+        if (existing == null) {
+            UserSavedView entity = new UserSavedView();
+            entity.setUserId(userId);
+            entity.setScopeKey(scopeKey);
+            entity.setViewId(isNew ? generateViewId() : view.viewId());
+            applyFields(entity, view);
+            entity.setSeqNo(isNew ? nextSeqNo(userId, scopeKey) : view.seqNo());
+            entity.setCreateTime(now);
+            entity.setUpdateTime(now);
+            mapper.insert(entity);
+            return entity.getViewId();
+        } else {
+            applyFields(existing, view);
+            existing.setSeqNo(view.seqNo());
+            existing.setUpdateTime(now);
+            mapper.updateById(existing);
+            return existing.getViewId();
+        }
+    }
+
+    @Override
+    public void delete(Long userId, String scopeKey, String viewId) {
+        mapper.delete(new LambdaQueryWrapper<UserSavedView>()
+                .eq(UserSavedView::getUserId, userId)
+                .eq(UserSavedView::getScopeKey, scopeKey)
+                .eq(UserSavedView::getViewId, viewId));
+    }
+
+    @Override
+    @Transactional
+    public void setDefault(Long userId, String scopeKey, String viewId) {
+        UserSavedView target = findOne(userId, scopeKey, viewId);
+        if (target == null) {
+            return;
+        }
+        clearDefault(userId, scopeKey);
+        target.setIsDefault(true);
+        target.setUpdateTime(LocalDateTime.now());
+        mapper.updateById(target);
+    }
+
+    // ==================== 内部 ====================
+
+    private UserSavedView findOne(Long userId, String scopeKey, String viewId) {
+        return mapper.selectOne(new LambdaQueryWrapper<UserSavedView>()
+                .eq(UserSavedView::getUserId, userId)
+                .eq(UserSavedView::getScopeKey, scopeKey)
+                .eq(UserSavedView::getViewId, viewId));
+    }
+
+    /** 清掉同 (user, scope) 的所有默认标记（默认视图单值互斥）。 */
+    private void clearDefault(Long userId, String scopeKey) {
+        mapper.update(null, new LambdaUpdateWrapper<UserSavedView>()
+                .eq(UserSavedView::getUserId, userId)
+                .eq(UserSavedView::getScopeKey, scopeKey)
+                .eq(UserSavedView::getIsDefault, true)
+                .set(UserSavedView::getIsDefault, false));
+    }
+
+    private int nextSeqNo(Long userId, String scopeKey) {
+        Long count = mapper.selectCount(new LambdaQueryWrapper<UserSavedView>()
+                .eq(UserSavedView::getUserId, userId)
+                .eq(UserSavedView::getScopeKey, scopeKey));
+        return count == null ? 0 : count.intValue();
+    }
+
+    private String generateViewId() {
+        return UUID.randomUUID().toString().replace("-", "");
+    }
+
+    private void applyFields(UserSavedView entity, SavedView view) {
+        entity.setName(view.name());
+        entity.setFilterJson(toJson(view.conditions()));
+        entity.setSortField(view.sortField());
+        entity.setSortDirection(view.sortDirection());
+        entity.setIsDefault(view.isDefault());
+    }
+
+    private SavedView toDto(UserSavedView entity) {
+        return new SavedView(
+                entity.getViewId(),
+                entity.getName(),
+                parseJson(entity.getFilterJson()),
+                entity.getSortField(),
+                entity.getSortDirection(),
+                Boolean.TRUE.equals(entity.getIsDefault()),
+                entity.getSeqNo() == null ? 0 : entity.getSeqNo());
+    }
+
+    private List<SavedViewCondition> parseJson(String json) {
+        if (json == null || json.isBlank()) {
+            return List.of();
+        }
+        try {
+            return objectMapper.readValue(json, new TypeReference<List<SavedViewCondition>>() {});
+        } catch (JsonProcessingException e) {
+            log.warn("解析自定义视图 filter_json 失败: {}", json, e);
+            return List.of();
+        }
+    }
+
+    private String toJson(List<SavedViewCondition> conditions) {
+        try {
+            return objectMapper.writeValueAsString(conditions == null ? List.of() : conditions);
+        } catch (JsonProcessingException e) {
+            throw new IllegalStateException("序列化自定义视图 filter_json 失败", e);
+        }
+    }
+}
diff --git a/crm-preference/src/test/java/com/crm/preference/service/impl/SavedViewServiceImplTest.java b/crm-preference/src/test/java/com/crm/preference/service/impl/SavedViewServiceImplTest.java
new file mode 100644
index 0000000..3636f48
--- /dev/null
+++ b/crm-preference/src/test/java/com/crm/preference/service/impl/SavedViewServiceImplTest.java
@@ -0,0 +1,213 @@
+package com.crm.preference.service.impl;
+
+import com.baomidou.mybatisplus.core.MybatisConfiguration;
+import com.baomidou.mybatisplus.core.metadata.TableInfoHelper;
+import com.crm.preference.domain.dto.SavedView;
+import com.crm.preference.domain.dto.SavedViewCondition;
+import com.crm.preference.domain.entity.UserSavedView;
+import com.crm.preference.mapper.UserSavedViewMapper;
+import com.fasterxml.jackson.databind.ObjectMapper;
+import org.apache.ibatis.builder.MapperBuilderAssistant;
+import org.junit.jupiter.api.BeforeAll;
+import org.junit.jupiter.api.DisplayName;
+import org.junit.jupiter.api.Test;
+import org.junit.jupiter.api.extension.ExtendWith;
+import org.mockito.ArgumentCaptor;
+import org.mockito.InjectMocks;
+import org.mockito.Mock;
+import org.mockito.Spy;
+import org.mockito.junit.jupiter.MockitoExtension;
+
+import java.util.List;
+
+import static org.assertj.core.api.Assertions.assertThat;
+import static org.mockito.ArgumentMatchers.any;
+import static org.mockito.ArgumentMatchers.isNull;
+import static org.mockito.Mockito.never;
+import static org.mockito.Mockito.times;
+import static org.mockito.Mockito.verify;
+import static org.mockito.Mockito.when;
+
+/**
+ * 自定义视图契约规格验证（票 14 / crm-preference）。
+ *
+ * <p>用例来源：ticket 14 定义 2/3（保存的检索 + 图钉默认视图）+ CONTEXT.md【自定义视图】。
+ * 覆盖：list 按 seqNo；save 新建生成 viewId+末尾 seqNo；save 覆盖编辑；save(isDefault)/setDefault
+ * 单值互斥先清后置；delete 物理删；setDefault 视图不存在静默。crm-preference 不校验字段池。</p>
+ */
+@DisplayName("自定义视图契约规格验证（ticket 14 / crm-preference）")
+@ExtendWith(MockitoExtension.class)
+class SavedViewServiceImplTest {
+
+    private static final Long USER_ID = 1001L;
+    private static final String SCOPE_KEY = "opportunity.sales";
+
+    @Mock
+    private UserSavedViewMapper mapper;
+
+    @Spy
+    private ObjectMapper objectMapper = new ObjectMapper();
+
+    @InjectMocks
+    private SavedViewServiceImpl service;
+
+    @BeforeAll
+    static void initLambdaCache() {
+        MapperBuilderAssistant assistant =
+                new MapperBuilderAssistant(new MybatisConfiguration(), "");
+        TableInfoHelper.initTableInfo(assistant, UserSavedView.class);
+    }
+
+    private UserSavedView entity(String viewId, String name, int seqNo, boolean isDefault) {
+        UserSavedView e = new UserSavedView();
+        e.setUserId(USER_ID);
+        e.setScopeKey(SCOPE_KEY);
+        e.setViewId(viewId);
+        e.setName(name);
+        e.setSeqNo(seqNo);
+        e.setIsDefault(isDefault);
+        return e;
+    }
+
+    // ==================== list ====================
+
+    @Test
+    @DisplayName("list：返回该用户此 scope 的视图并解析 filter_json")
+    void list_returnsParsed() {
+        UserSavedView e = entity("v1", "高价值行业", 0, true);
+        e.setFilterJson("[{\"field\":\"industryCode\",\"operator\":\"eq\",\"value\":\"IT\"}]");
+        e.setSortField("projectAmount");
+        e.setSortDirection("desc");
+        when(mapper.selectList(any())).thenReturn(List.of(e));
+
+        List<SavedView> result = service.list(USER_ID, SCOPE_KEY);
+
+        assertThat(result).hasSize(1);
+        SavedView v = result.get(0);
+        assertThat(v.viewId()).isEqualTo("v1");
+        assertThat(v.name()).isEqualTo("高价值行业");
+        assertThat(v.isDefault()).isTrue();
+        assertThat(v.sortField()).isEqualTo("projectAmount");
+        assertThat(v.conditions()).hasSize(1);
+        assertThat(v.conditions().get(0).field()).isEqualTo("industryCode");
+        assertThat(v.conditions().get(0).operator()).isEqualTo("eq");
+        assertThat(v.conditions().get(0).value()).isEqualTo("IT");
+    }
+
+    @Test
+    @DisplayName("list：filter_json 为空/null → 条件列表为空（优雅降级）")
+    void list_emptyFilter_returnsEmptyConditions() {
+        UserSavedView e = entity("v1", "空条件", 0, false);
+        e.setFilterJson(null);
+        when(mapper.selectList(any())).thenReturn(List.of(e));
+
+        List<SavedView> result = service.list(USER_ID, SCOPE_KEY);
+
+        assertThat(result.get(0).conditions()).isEmpty();
+    }
+
+    // ==================== save 新建 ====================
+
+    @Test
+    @DisplayName("save：viewId 为空 → 新建，服务端生成 viewId，seqNo 追加末尾")
+    void save_new_generatesViewIdAndSeqNo() {
+        when(mapper.selectCount(any())).thenReturn(2L);
+
+        SavedView view = new SavedView(null, "我的检索",
+                List.of(new SavedViewCondition("oppType", "eq", "A")),
+                null, null, false, 0);
+        String viewId = service.save(USER_ID, SCOPE_KEY, view);
+
+        ArgumentCaptor<UserSavedView> captor = ArgumentCaptor.forClass(UserSavedView.class);
+        verify(mapper).insert(captor.capture());
+        verify(mapper, never()).updateById(any(UserSavedView.class));
+        UserSavedView saved = captor.getValue();
+        assertThat(saved.getViewId()).isNotBlank().isEqualTo(viewId);
+        assertThat(saved.getSeqNo()).isEqualTo(2);
+        assertThat(saved.getName()).isEqualTo("我的检索");
+        assertThat(saved.getUserId()).isEqualTo(USER_ID);
+    }
+
+    @Test
+    @DisplayName("save：新建且 isDefault=true → 先清同 scope 其他默认（单值互斥）")
+    void save_newDefault_clearsOthers() {
+        when(mapper.selectCount(any())).thenReturn(0L);
+
+        SavedView view = new SavedView(null, "默认视图", List.of(), null, null, true, 0);
+        service.save(USER_ID, SCOPE_KEY, view);
+
+        // clearDefault 走 mapper.update(null, wrapper)
+        verify(mapper).update(isNull(), any());
+        verify(mapper).insert(any(UserSavedView.class));
+    }
+
+    // ==================== save 覆盖编辑 ====================
+
+    @Test
+    @DisplayName("save：viewId 非空且命中既有 → 覆盖更新（编辑）")
+    void save_existing_updates() {
+        UserSavedView existing = entity("v1", "旧名", 3, false);
+        when(mapper.selectOne(any())).thenReturn(existing);
+
+        SavedView view = new SavedView("v1", "新名",
+                List.of(new SavedViewCondition("bidForm", "ne", "X")),
+                "createTime", "asc", false, 3);
+        String viewId = service.save(USER_ID, SCOPE_KEY, view);
+
+        assertThat(viewId).isEqualTo("v1");
+        verify(mapper).updateById(any(UserSavedView.class));
+        verify(mapper, never()).insert(any(UserSavedView.class));
+        assertThat(existing.getName()).isEqualTo("新名");
+        assertThat(existing.getSortField()).isEqualTo("createTime");
+    }
+
+    // ==================== delete ====================
+
+    @Test
+    @DisplayName("delete：按 (user, scope, viewId) 物理删")
+    void delete_removesByKey() {
+        service.delete(USER_ID, SCOPE_KEY, "v1");
+        verify(mapper).delete(any());
+    }
+
+    // ==================== setDefault ====================
+
+    @Test
+    @DisplayName("setDefault：命中 → 先清其他默认再置该条（单值互斥）")
+    void setDefault_clearsThenSets() {
+        UserSavedView target = entity("v2", "视图2", 1, false);
+        when(mapper.selectOne(any())).thenReturn(target);
+
+        service.setDefault(USER_ID, SCOPE_KEY, "v2");
+
+        verify(mapper).update(isNull(), any());
+        verify(mapper).updateById(any(UserSavedView.class));
+        assertThat(target.getIsDefault()).isTrue();
+    }
+
+    @Test
+    @DisplayName("setDefault：视图不存在 → 静默返回，不写库")
+    void setDefault_notFound_noop() {
+        when(mapper.selectOne(any())).thenReturn(null);
+
+        service.setDefault(USER_ID, SCOPE_KEY, "nope");
+
+        verify(mapper, never()).update(isNull(), any());
+        verify(mapper, never()).updateById(any(UserSavedView.class));
+    }
+
+    // ==================== 字段池不校验 ====================
+
+    @Test
+    @DisplayName("ticket 14：任意 field/operator 均可保存（字段池合法性归业务方，preference 不拦）")
+    void save_arbitraryField_accepted() {
+        when(mapper.selectCount(any())).thenReturn(0L);
+
+        SavedView view = new SavedView(null, "任意字段",
+                List.of(new SavedViewCondition("unknownField", "weirdOp", "v")),
+                null, null, false, 0);
+        service.save(USER_ID, SCOPE_KEY, view);
+
+        verify(mapper, times(1)).insert(any(UserSavedView.class));
+    }
+}